Privacy protection

Betwayz Privacy Policy — How Your Data Is Kept Safe

Betwayz believes your personal data belongs to you. This policy clearly explains what data we collect, why we collect it, how we use it, and how much is shared with third parties.

Last updated: January 1, 2026
Applies to: all Betwayz members
Our commitment
Data Is Never Sold
256-bit SSL encryption
Right to Erasure
You're in control of your cookies
GDPR-Compliant Policy

Privacy Policy Highlights at a Glance

A summary of how Betwayz manages your data

Limitations on Data Collection

Betwayz collects only the data that is strictly necessary — what is essential for service delivery, KYC verification, and security. We do not ask for information we don't need.

Industry-Standard Encryption

All your personal and financial data is protected with 256-bit SSL encryption. No third party can access this information under any circumstances.

Your Data Is Never Sold

Betwayz never sells or rents your personal data to third parties for marketing purposes. This is a core commitment we stand by.

Cookie Controls

All cookies except essential ones can be turned on or off based on your preference. Your browsing experience is in your hands.

Your Rights Are Protected

Betwayz recognizes your right to view, correct, delete, and object to the processing of your personal data.

Data retention period

After account closure, data is retained for up to 5 years as required by law, then permanently and securely deleted.

In brief: Betwayz takes your privacy seriously. This policy is GDPR-compliant and written with full transparency.

01

What information we collect

Betwayz collects three types of information — details you provide directly, data collected automatically, and information received from third parties.

Data Type What's Included When It Is Collected
Identity Information Name, date of birth, gender, NID/passport number During registration & KYC verification
Contact Information Mobile number, email, address During registration and identity verification
Financial information BKash/Nagad number, transaction history Deposit & withdrawal times
Usage Data Betting history, login times, device information Automatically while using the platform
Technical Information IP address, browser, operating system Automatically collected during site visits

We never store your password directly — only an encrypted hash is kept.

02

Purpose of Data Collection

Betwayz uses your data for the following purposes:

  • Service delivery: Account management, betting, and payment processing.
  • Identity Verification: KYC compliance and fraud prevention.
  • Security: Detecting and preventing suspicious activity.
  • Legal obligations: Reporting to licensing authorities.
  • Improvement: Analytics to improve your platform experience.
  • Support: Customer support and complaint resolution.

Betwayz does not use your data for third-party advertising or marketing.

03

Sharing information with third parties

Betwayz shares information only under strictly controlled circumstances. Your data is never sold or shared without authorization.

Circumstances in which your information may be shared:

  • Payment Processor: To process transactions with bKash, Nagad, or your bank.
  • KYC Provider: Regulated third parties for identity verification.
  • Legal Authorities: By court order or at the request of a regulatory authority.
  • Fraud Prevention: Industry-level blacklist verification.

Betwayz never shares your information with advertising companies, data brokers, or any third party without your consent.

04

Cookie policy & your controls

Betwayz uses cookies on its website and app to enhance your experience and analyze usage patterns. You can manage the following options:

You can update your cookie preferences at any time from the settings.

05

Data security technologies & practices

Betwayz keeps your information secure to the highest industry standards:

  • TLS 1.3 / 256-bit SSL: All traffic is encrypted. The padlock icon in your browser confirms your connection is secure.
  • Two-factor authentication (2FA): An extra layer of security when logging into your account.
  • Data masking: Sensitive details such as card numbers and mobile numbers are partially masked.
  • Firewall & Intrusion Detection: 24/7 security monitoring is active.
  • Regular Security Audits: Security audited by third-party experts at least twice a year.

Data is stored on secure, internationally certified servers. Only authorized personnel have access to data, strictly on a need-to-know basis.

06

Your data rights

Betwayz fully recognizes the following rights and makes it easy for you to exercise them:

Access
You can request to view any personal information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Deletion
You can request deletion of your account and data, unless we are required to retain it by law.
Right to Object
You can object to marketing communications or specific types of data processing at any time.
Data Portability
You can request a copy of your personal data in a structured, readable file.
Processing Restrictions
In certain circumstances, you can request a temporary pause on the processing of your information.

To exercise these rights privacy@betwayz.bet Send us an email at the address provided. We typically respond within 30 days.

07

Data retention period

Betwayz retains data only for as long as necessary. As a general rule:

  • Active account data — retained for as long as the account remains active.
  • Financial transaction records — retained for up to 5 years after account closure (as required by law).
  • KYC documents — 5 years, as required by licensing regulations.
  • Cookie and analytics data — 3 to 13 months.

Once the retention period ends, data is permanently deleted or anonymized using secure methods.

08

Children's privacy

Betwayz strictly does not serve anyone under the age of 18. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately.

If you believe a minor you know is using Betwayz, please support@betwayz.bet.

09

Privacy Policy Updates

Betwayz updates this Privacy Policy as needed. You will be notified of any significant changes via email or in-app notification.

The date of the latest update will appear at the top of the page after each change. Continued use of the platform following a policy update constitutes your acceptance of the revised terms.

10

Contact & Complaints

For any privacy-related questions or requests, please contact Betwayz's data protection team:

Email
privacy@betwayz.bet
Live Chat
24/7 Support
Response Time
Within 30 business days
Language
Bengali & English

FAQ

Straight answers

Live Casino means playing in real time with a real dealer via live video stream. Unlike computer-generated games, no software influences the outcome — instead, a dealer in an actual studio deals cards or spins the roulette wheel, and you can watch and place bets live.

Steps to Get Started:

  1. Log in to your Betwayz account.
  2. Go to the "Live Casino" section.
  3. Choose your game — Roulette, Baccarat, Blackjack, or a Live Show.
  4. Join the table and start betting — the interface provides clear guidance throughout.

A stable internet connection (minimum 4G) ensures smooth streaming. For beginners, Baccarat is a great starting point — the rules are straightforward.

You can find it in two places:

Betting History: After logging in, click the profile icon at the top right → select "My Bets" or "Betting History". You will be able to see the date, amount, odds, and result for each bet. You can also filter by date range.

Transaction history (deposits & withdrawals): Go to Profile → "Wallet" or "Transactions". There you can view the transaction ID, amount, date, and status for every bKash/Nagad transaction. If you have any questions about a transaction, contact support with the transaction ID for a faster resolution.

Your Privacy Is Protected — Play with Peace of Mind

Your data is completely safe with Betwayz. Register now and enjoy the best betting experience in Bangladesh.

বাংলা